ProTect Training

As of January 1st, 2010, if your job involves liquor sales, service or security in Alberta, you must have ProServe training in addition to ProTect training.

Who needs to take this course?

The following persons are required to successfully complete ProTect training:

Persons working in a Class A Minors Prohibited premises in the following positions:

• Manager/supervisor of security, and
• Staff responsible for security of the premises

An owner, manager and/or employee of a company contracted to provide security in a Class A Minors Prohibited licensed premises (AGLC Licensee Handbook., Section 1.7.2).

The specific responsibilities associated with these positions are described in Sections 1.7.10, 1.7.12 and 1.7.13 of the AGLC Licensee Handbook. All new hires to the abovementioned positions must successfully complete ProTect training within 30 days of their employment or contract start date.

Certification is valid for a period of five years.

What is ProTect Security Staff Training?

ProTect Security Staff Training is a program designed for individuals whose job responsibilities normally include:

• Monitoring and controlling access to the premises (door person) at all entrances open to the public
• Checking for proper identification to ensure only patrons of legal drinking age enter the premises
• Ensuring compliance to the GLA, GLR, and AGLC policies
• Ensuring patrons banned from entering or remaining on the premises do not enter or remain
• Ensuring the occupant load under the fire code is not exceeded (crowd control duties)
• Staying highly visible and circulating through the licensed premises (floor person), and
• Monitoring patrons and intervening early to prevent fights and other aggressive acts.

ProTect focuses on reducing the risk of liability and helping participants to improve their observation and communication skills. The training prepares them to prevent, defuse, and manage customer disturbances. ProTect training will help increase the safety and security of staff and patrons in licensed premises.

What topics are covered?

Participants will learn:

• Roles and responsibilities of security staff
• Essential steps to controlling customer disturbances
• Strategies to stay in control of a bad situation
• Actions and behaviours to de-escalate disputes
• Principles for dealing with extreme situations
• The importance of keeping your cool, and
• Legal responsibilities and liabilities.

There is no cost for ProTect training.