Crowd Management

Crowd Management

Course Name: Crowd Management

Description: Each event will be unique, you (businesses, retailers, managers, security, law enforcement) can apply these basic crowd management guidelines to help be more confident and prepared for your event.  The management of crowds requires good customer service, excellent teamwork, clear communication, cooridination between those responsible for the organisation and those dealing with the crowds face to face.

Outline: Crowd Control, Crowd Management, Event Security, Teamwork, Customer Service, Communication, Special Events, Crowd Dynamics, Alcohol and other substances, Crowd Management Guidelines, Emergency Response Planning, Reporting, Personal Preparedness  

Delivery: Online or Classroom

Prerequisites: 18yrs +, English Fluency Canadian Language Benchmark Level 5

Assessment: Complete all unit quizzes, assignments and final test, real world scenerios, practice tests throughout.  Passing grade of 80% or above.

Instructor: Certified Instructor Sting Executive Group International, Inc and must possess essential skills instructor training or similar.

Certification: Certificate of Completion issued in two formats - wallet size and document size for framing.  Issued by Sting Executive Group International, Inc.  Certification is valid for 2 years

Length: 2 hours in duration, must complete course within 90 days.  Instant access 24 hours per day, 7 days per week. 

Fee: $35 includes online access code to training materials. Group discounts available. Classroom course prices may vary depending on timing, location and number of students.  

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Who should take this course?

This course is intended for anyone working a venue where a large crowd may gather. All staff including customer service representatives, hosts, servers, bartenders, retail staff, security professional, loss prevention, asset management, alarm responder, mobile officer, managers, executive protection professional should enrol in this course to help improve their skillset.

These guidelines can be utilized in the preparation of your site-specific event security plan.  It is crucial to remember that every plan should be flexible and change with your circumstances. 

About the Course

The Crowd Management course is broken down into eight (8) units.  You must complete all quizzes and final test with 80% or above in order to recieve your Certificate of Completion. 

Unit 1: Introduction

Unit 2: Crowd Control versus Crowd Management

Unit 3: Crowd Dynamics

Unit 4: Alcohol and Other Substances

Unit 5: Crowd Management Guidelines

Unit 6: Emergency Response 

Unit 7: Reporting

Unit 8: Personal Preparedness

What You'll Learn

The outcome for this program is intended to instill course participants with knowledge and skill sets in the following areas:

  • Customer Service

  • Explain the meaning of Crowd Management

  • Understand the difference between crowd control and crowd management

  • Duties of security professionals in dealing with crowds

  • Communication and Teamwork

  • How to plan and prepare for a special event

  • Know types of events that involve crowds and the unusual behaviour associated

  • Understand crowd dynamics, crowd behaviour, fan behaviour, mob mentality

  • How to communicate with your Crowd

  • Alcohol and crowds including responsible alcohol service including dealing with minors, intoxicated or troublesome guests

  • Crowd Management Guidelines including event logistics, capacities, risk assessment, access control, physical security, and line formation

  • Know what is involved in emergency planning and to how to respond to various emergency situations

  • Hazard identification and personal protection

  • How to communicate with your Team

  • Understand the importance of Post Event – Debriefing

  • How to write a report

  • Personal Preparedness 

Take-Home Materials:

Click here to Download Crowd Management Course Outline PDF  

Click here to view sample digital Certificate of Completion  

Register now to receive your Certificate in Crowd Management today.

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