Customer Service for Security Professionals

2 hours

Online Course

$20 +GST

Course Overview:

This course is intended to be help you develop your public relations and customer service skills. You will learn about professionalism, customer service, personal presentation, integrity and discipline, effective communication, dealing with angry people, discrimination and harassment, dealing with the media and Crowd Control.

Target Audience: This course forms part of our ProSec: Professional Security Training series.  It is intended for those interested in pursuing a career in the security industry or for those already working as security professionals and would like to learn new skills and/or improve their current skill set. 

Prerequisites: None.

Completion: Certificate digitally issued and delivered upon successful completion, minimum 80% passing grade

Accreditation: Certification from Sting Executive Group International Inc.

Length: 1-2 hours.

Course Content: 

  • Appearance 
  • Attitude and Conduct 
  • Effective Communication
  • Interviewing
  • Dealing with Difficult or Angry People 
  • Dealing with a Wide Variety of People 
  • Discrimination and Harassment 
  • Crowd Control 
  • Dealing with the Media 

Learning outcomes:  This course will help you learn how to:

  1. Present a professional appearance to the public.

  2. Be professional in your attitude and your actions.

  3. Use the general principles of good public relations.

  4. Use effective interviewing skills.

  5. Deal with difficult or angry people.

  6. Interact with a wide variety of.

  7. Communicate without discrimination or harassment.

  8. Understand crowds and how they are controlled.

  9. Do your duties during labour disputes.

  10. Deal with the media

Costs and supplies:

Price: $20.00

Fees: The fee includes access codes for the online course.

Refund policy:  This course is emailed out digitally, and delivered instantly once payment is received.  Therefore, it is impossible for you to return a product for a refund. All sales are final and no refunds will be given.



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